Shipping and Returns

Conditions for shipping and returns of the Vibrating Sex Toys shop website

Shipping

All items are shipped in discreet plain packaging via Australia Post Express Post, eParcel or Startrack which is trackable once it reaches the destination post office. We never write anything on the packaging that would identify the contents of the package or where it came from. Postage costs are flat and are $10 Australia wide whether it be for one item or multiple items. Buy more and save on postage and remember orders over $200 are posted free of charge.
We aim to ship all orders on the day or next business day from when the order is made however in the unlikely case we don't have the item in stock we will order it in and ship it as soon as possible. Our estimated shipping time is between 2-10 business days. Currently we ship items Australia wide, and overseas by request and quote on postage. It is your responsibility to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address if it is returned unless additional post charges are covered. If a wrong address is entered and the item delivered and not return we are not obliged to offer a replacement. Please be careful when entering your delivery address.

Shipping Internationally

All import duties, tariffs and taxes are the responsibility of the customer.

International Shipping Methods

For all orders outside of Australia please send us a message with your order to quote post. Due to the varying weights of many of our products it is difficult for us to judge what an item will cost. We charge international post charges at cost + 10%.

Customs

Please note that customs officials of any country are authorized to, and sometimes do open packages for inspection. We cannot accept responsibility for any orders delayed, confiscated or seized by foreign customs or governments. Please be aware that we will not issue refunds/ credits for seized items that are not returned to us.
Contact customs officials in your country for the best information on how your order will be handled by them.
Customs duties may or may not be imposed by customs officials in your country. These fees are your responsibility, and are not included in our shipping charges. Our customers tell us that fees are not collected consistently on small parcels.
We legally have to include a description of the contents on all international orders. Our descriptions are truthful but generic, NOT-sexually-related descriptions. For example, rubber plug, leather bracelets, jewelry, etc.

Return & Exchange Policy:

We return or exchange for faulty goods only for STORE CREDIT only, please order carefully. To ensure the safety and health of our customers we do not accept returns or exchanges on items that can constitute a health risk or any item that comes into contact with ANY bodily fluid (saliva, semen, urine, blood, et al). Once these items leave our warehouse, we consider them to be used and non-resalable.
1. All products are warranted by us for 30 days from the invoice date. If any product is found DEFECTIVE within that 30 day period, please contact us for an exchange. We will exchange ANY defective item for that same item only and pay for all domestic shipping costs.
2. The customer is responsible for the cost of all shipping charges for the return of the goods so that the item can be inspected to confirm fault or defect; for defective items, The Vibrating-Sex.Toys Shop will cover the shipping cost of the replacement item.
3. The customer may be charged a return services fee of 10.00AUD per order when an order is returned due to a bad address or if a good is deemed to not be faulty or defective; this fee does not include shipping charges to reship the order to a corrected address. Please ensure that your shipping information is accurate before placing your order.
How to arrange your return or exchange: Please contact info@vibrating-sex.toys or phone - to obtain approval for your exchange. Returns will NOT be accepted without contacting us first. For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice number, description of item and nature of the problem.
All products returned MUST: be 100 percent complete and in like new condition, contain ALL original boxes and packing materials, contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer.